Jacqueline Byrne studied Customer Service Level 2 at Leicester College. After she was made redundant, her new qualification ensured she found employment again quickly. She spoke to our Alumni team about the importance of up skilling in today’s competitive job market.
Jacqueline is currently employed in Credit Control at Morrells Wood Finishers.
“After I was made redundant, I had my interview at Morrells,” said Jacqueline. “My qualification clinched my employment. In my role as a Credit Controller, I rely on the teaching of the course on a daily basis.”
Jacqueline told us more about her job role and how her qualification has helped her.
“I look after 800 customer accounts,” she said. “I send out statements and chase customers for payment of their account at Morrells. I prioritise queries and deal with them or pass them on to the relevant department for any complaints.
“The proudest moment in my job so far has been getting a customer to agree to a payment plan they could manage rather than refer their non-payment to the legal department,” said Jacqueline. “I feel I make a difference as I aim to give customers the best service and be a good ambassador for the company I work for.”
The hardest part of Jacqueline’s job is dealing with difficult customers; which is where her Customer Service training from Leicester College really comes into its own.
“A big challenge is dealing with irate customers on the phone who hang up,” she said. “but I feel I am more confident in dealing with complaints now, and helping customers resolve any queries.
“I see myself working here for a while – it’s hard work but I enjoy it,” she said. “My advice to others in a similar situation or role would be to take the course I did, as it gives you different perspectives on your job. It will be invaluable to you.”